Refunds and Return policy

At Rise Wellness, your satisfaction is our priority. We strive to provide high-quality wellness products and services, but we understand that sometimes things don’t work out as planned. Below is our return and refund policy to ensure transparency and support.

✅ Returns (Physical Products Only)

You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unopened, and in its original packaging.
Due to health and safety regulations, herbal products, oils, teas, and personal care items cannot be returned if opened.
Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

❌ Non-Returnable Items

We do not accept returns on:

Opened or used herbal and wellness products
Items marked as final sale or clearance

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.
Shipping costs are non-refundable.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your support email] within 7 days of receiving the item.

📩 Contact Us

To start a return or ask about a refund, email us at:
📧 support@risewellness.fit (or your preferred email)
Please include:

Your order number
The reason for the return
Photos (if applicable)

💡 Notes